Credit Balance Resolution
Let Kayal’s appointment service answer all your calls and schedule all your appointments by phone.
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Kayal Health has built strong working relationships with our clients to consistently meet their needs as credit balance backlogs are prioritized and processed. Incorrect adjustments, erroneous credits, and misuse of debit codes make this Credit Balance task quite challenging, requiring precision, attention to detail, and a focus on operational excellence. All Kayal Health analysts are diligent and well-trained to ensure outstanding credit balances are accurately resolved in an expeditious manner. We understand a professional and cooperative environment is the key to resolving more credit balances, many of which become ‘account corrections’ as opposed to actual ‘refunds’; hence, our operational model is highly client-centric.
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Remote medical receptionist/appointment service will act as a direct extension of your medical practice by connecting you with your patients and callers, regardless of your location. Your dedicated assistant will answer your phone and assist your patient or transfer the call to the appropriate personnel. We will work with your practice to evaluate your current appointment management system and use it, or use our own appointment management software that allows us to schedule online appointments, send confirmation emails, and reminders, and provides you with instant access to all of your patient’s appointments.
Highlights Of Our Capabilities:
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Analyze accounts along with EOBs.
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Work all assigned accounts – big and small balances.
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Resolve all accounts – inspect for patient liability or other adjustment issues.
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Determine if double payments were made – if so, refund as required:
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No need to worry about high salaries
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By two insurance carriers (both acting as primary).
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Check for Duplicate Payments made for the same account Many Credit Balance Analysts have earned or are earning the designation of Certified Patient Account Technician (CPAT) from AAHAM.
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By taking charge of your Credit Balances, Kayal Business Solutions can expeditiously decipher, process, and post refunds and/or account corrections to consistently ensure the overall integrity of your revenue cycle.