The significance of virtual medical receptionist appointment scheduling in healthcare service

A virtual medical receptionist is a VA that takes a position in the front line of patient contact. Just like your in-practice front desk personnel, they are the first point of contact with a patient and can handle the same responsibilities but with additional benefits that in-practice employees can’t beat. Your virtual medical receptionist will be actively involved in maintaining relationships with patients, in person and online, from the moment of first contact until the last bill is settled. In a changing world where the patient experience is becoming more critical to the well-being of medical practice, the role of the patient coordinator is also becoming more vital.

Let Kayal’s appointment service answer all your calls and schedule all your appointments by phone. Remote medical receptionist/appointment service at KAYAL will act as a direct extension of your medical practice by connecting you with your patients and callers, regardless of your location. Your dedicated assistant will answer your phone and assist your patient or transfer the call to the appropriate personnel. We will work with your practice to evaluate your current appointment management system and use it which will allow us to schedule online appointments, send confirmation emails, and reminders, and provides you with instant access to all of your patient’s appointments.

What are the Benefits of Kayal’s Virtual Receptionist?

You are well familiar with the old expression: First impressions last.   

Your virtual front desk receptionists are in many ways, the face of your practice. They are the first people prospective patients encounter, and the impression they leave is vital to the overall patient experience and how patients perceive your practice.    

According to Forbes, it takes seven seconds for someone to create a first impression. This impression is likely to dictate how the patient will continue to perceive your practice. A bad first impression can make patients feel negative and that feeling may grow if their expectations are not met later.   

  • No Need to increase your office space
  • Hand Off Routine Tasks
  • Enhance Patient Care
  • Improve Communication And Patient Satisfaction
  • Each call answered
  • No hiring of full-time employees
  • Don’t worry about sick leaves
  • No Attrition Fear
  • No pay for vacations
  • Don’t worry about employee benefits
  • No high salaries

 

           

Monitoring, Reporting, And Sentiment Analysis

Medical providers rely on hope when it comes to the service their in-practice employees offer patients. While they are busy at the back providing care to a patient, or prepping for the next session, they assume that the front-desk personnel are doing their best to provide stellar service to the patients.
Often, issues are only detected once negative testimonials start appearing online. But then it’s too late and the level of quality of the service the practice aims to achieve becomes tainted.

Kayal’s virtual medical receptionists are equipped with cutting-edge communication technology that reports every single line of correspondence. Phone calls are recorded, transcribed, and analyzed by AI to determine how patients felt about the communication.

Kayal supervisors monitor medical virtual receptionists in real-time. They also review reports to ensure the virtual front desk for medical practice services are meeting their level agreements. Medical providers are frequently supplied with reports, highlighting the quality of the service provided.

HIPAA Compliant Virtual Receptionist

Kayal ensures that all virtual medical receptionist services are HIPAA compliant. Our HIPAA-compliant virtual receptionists adhere to the strictest confidentiality and security protocols, ensuring that patient information is handled with the utmost care and in full compliance with HIPAA regulations.